Cancellations and refunds

Communal sauna sessions are non-refundable but are transferable, providing you give us at least 48 hours notice. If you give us less than 48 hours notice we will do our best to transfer your booking but we cannot guarantee this. 

For private hire bookings, either on site or at your location, we take a 50% non-refundable deposit upon booking confirmation. The final balance is due 14 days before your event. If you need to cancel more than 14 days ahead of your event then we will happily transfer your booking and deposit to another date. If you need to cancel less than 14 days ahead of your event then we cannot guarantee to transfer your booking to another date. We’ll do our best to fill your booking slot, and if we do then we’ll happily rearrange for you.

Please contact us either by phone or email to cancel / rearrange. 0772764883. hello@peaksaunas.co.uk

Health & Medical

• Anyone under the age of 18 using the sauna must be accompanied by an adult on a 1:1 ratio. Children under the age of 12 are not permitted.
• All persons using the sauna do so at their own risk. If you have any reservations regarding sauna use, such as medical conditions, underlying health problems, history of dizziness or fainting, the use of prescription drugs, or pregnancy, it is essential that you consult your GP before making a booking. By agreeing to our waiver you understand the risks and have consulted with a medical professional. You understand and take full responsibility for your own health and wellbeing.
• Contraindications include (but are not limited to) the following. Should you have any of the following you must seek consent from your doctor prior to using the sauna:
  • Pregnancy
  • Cardiovascular disorders
  • Blood pressure disorders – high and low
  • Nervous system disorders
  • Lymphatic system disorders
  • Heart Disorders
  • Blood disorders
  • Epilepsy
  • Asthma
  • Diabetes
  • Allergies​
• Anyone entering the sauna assumes full responsibility of their medical / health condition, to include but not limited to, any medications the person may be taking which could result in a medical emergency or unsafe condition. All persons must know their own limitations and assumes all risks associated with any activities in which they may engage in while in Peak Saunas or the surrounding premises.
• All persons using the cold shower, or cold immersion tanks do so at their own risk. It is your own responsibility to ensure that you can handle being exposed to the cold temperatures.

General

• ​Please shower before arriving.
• Swimwear must be worn in the sauna at all times.
• Peak Saunas accepts no responsibility for the loss or damage of any personal belongings.
• Smoking and e-cigarettes of any kind are not permitted in or around our facility. No glass containers or bottles are permitted at any time in our sauna.
• Alcohol and drug use is strictly prohibited in the sauna. Peak Saunas reserve the right to refuse admission to intoxicated persons. Refunds will not be offered to anyone refused admission.
• By agreeing to this waiver, you acknowledge and accept the risks inherent in the use of the saunas. You voluntarily assume the risk of injury, accident or death, which may arise from the use of our facility. You hereby waive and release Peak Saunas from any and all liability, past, present and future relating to sauna sessions.

What to bring

• Swimwear
• 2 towels (1 for sitting on and 1 for drying afterwards)
• Drinking water (no metal bottles in the sauna)
• Slip on footwear e.g. flip flops, crocs
• Optional – a dry robe or something comfy to relax in the social area in between rounds 
• Please keep personal belongings to a minimum – Peak Saunas accepts no responsibility for the loss or damage of any belongings.

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Using the sauna

• Please leave footwear outside the sauna.
• Please remove any metal jewellery as this can get very hot in the sauna.
• Please sit on your towel and wear swimwear whilst using our sauna.
• The operation of the wood burning stove is STRICTLY for staff members of Peak Saunas. Please do not touch the stove, stones or chimney.
• Please only pour water on the stones from the bucket and ladle provided. Please do not add oils or anything else to the water.
• Use caution when pouring on the stones as hot steam will rise and could burn your arm. You should start by pouring at the back of the stove and bringing the ladle forward so that your arm is never in contact with the steam.
• Please respect other sauna bathers. Any disorderly behaviour is not permitted and the sauna operator reserves the right to remove disorderly users at any time.
• Take care when moving in or outside the sauna – be aware of wet or uneven surfaces. If you wish to walk outside with no shoes on to promote grounding, be mindful of sharp objects.
• Please rinse yourself with the watering can before entering the cold plunges.
• Take care when entering/ using/ exiting the cold plunges.
• In case of an emergency exit the sauna & notify the operator immediately for further instructions.

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Practicing Safe Sauna

• Prolonged exposure to the sauna may cause your body to overheat. Limit yourself to a maximum of 15 minutes (depending on experience). We advise beginners to start with 3 – 5 minutes.
• In the sauna there are benches on low and high levels. The high benches are much hotter than the lower, so place yourself according to your comfort level.
• Exit immediately if nauseous, uncomfortable, dizzy or sleepy, and notify the sauna operator.
• Do not use the sauna if you have recently consumed alcohol, drugs or medications. Use the sauna at your own risk.
• Any metal in the sauna such as Jewellery and watches will retain heat and therefore is not suggested to bring into the sauna.
• Stay hydrated before, during and after sauna use.
• Use the cold shower, or cold immersion tanks with care. Take your time entering and listen to your body 

As you are booking for yourself and guests, please ensure they are aware of the terms and conditions of use.

• I have read and agree to the terms above and have made my guests aware *